Teamwork📕

Teamwork and adding additional users are available on the Base, Team, and Enterprise plans.

The cost for each additional user:

• Base — $10
• Team — $20
• Enterprise — $25

An additional user is a secondary account that is part of the team owner's account.

The team owner can create a new user with an email that was not previously registered in Dolphin{anty} and assign a Role and Permissions to their team member.

You can update the number of additional users through the "Payment" tab — "Upgrade plan".

In the first line, "How many additional users do you need?" enter the total number of additional users in your team. If you need to add one user, specify one more than you currently have.

Below, there is a "Payment period" line, where you can select either "Do not renew" or choose the time period for which payment will be made. The system will automatically adjust the previously paid days for the new plan. If you choose the option to renew the plan, the days already paid will be deducted from the new plan's total as a discount.

It seems you're trying to add a member with an email that already exists in the system. An existing account cannot be added as an additional user.

Possible solutions⬇️

• Create an additional user with a different email.
• Rename or delete the account with the email which you are unable to add to the team. You can do this by contacting support team. After the necessary email is renamed or deleted, it can be added as an additional user to your team.

• Admin — has access to all profiles and can view the profiles of other team members through "Filters" — "Advanced Search" — "User." The Admin can also manage the accounts of other additional users.
• Teamlead — can manage and view the profiles of additional users assigned to them.
• User — can only work with profiles, either creating their own or working with those shared with them by other team members or fully transferred to them.

This feature is available to Admins and Teamleads. Click on "Filter" — "Advanced Search" and filter the profiles by a specific user. This way, you can see all the profiles available to the selected user.

When creating or editing users with the Teamlead or User role, you'll see a line "Allow creating browser profiles." If you disable this option, the user will only be able to use previously created and shared profiles. If enabled, the user will be able to create their own profiles.

Data about profile launches and changes are recorded in the History. You can find it by clicking on the "three dots" next to the profile and selecting "History". More details can be found here: "History"

Possible reasons⬇️

1) Differences in Operating Systems

It is possible that you are using a profile that differs in operating system from the one installed on the device. For example, one of the team members may be working on a macOS device, while another is using Windows, but both are using the same profile.

Unfortunately, this is highly discouraged because such differences make it easier for websites to detect the user due to variations in system fonts.

Ideally, all team members should use the same operating system. Some users achieve this by using virtual servers with the same OS for all employees. If most of your team is using Windows, you should check that data is being saved in these profiles from their devices.

2) Working in the profile simultaneously

Opening the same profile on multiple devices at the same time is highly not recommended as it may cause syncing issues. The data may not be properly updated or saved across all devices, which can result in lost or mismatched information. It’s best to use the profile sequentially, not simultaneously.

Go to the Users section in the left sidebar of the app.

1. Select the user you want to remove and click on them.
2. In the user edit window, click Delete.

After that, a confirmation window will appear.

Important notes before deleting:

In the confirmation window, there is a “Transfer profiles to my account” toggle:

• Enabled — the user’s profiles will be transferred to your account (into a separate folder).
• Disabled — all user profiles will be deleted.

Additional details:

• local profiles are not transferred;
• running profiles are transferred with the data актуal at the moment of synchronization.

3. Select the required option and click Confirm.

The user will be removed from the team and will lose access to all data.