Browser profiles📕

This error occurs when Dolphin{anty} is unable to pack or unpack the profile data in time. The most common causes of this error are ⬇️

Proxy speed or stability issues
Unstable or slow internet

Possible solution ⬇️

Install a VPN, then run Dolphin{anty} and check its performance with the VPN. For testing, you can use, for example, WARP VPN.
Change the network: connect to another Wi-Fi or share the internet from your phone to the computer (create a hotspot).

If the profile has been used for a long time, it may have accumulated cache or too many extensions. In this case, opening and closing the profile may take longer.

Close unnecessary tabs, clear the cache, and reinstall extensions via the “Extensions” tab in Dolphin{anty}.
Go to the “Settings” tab, then to the “Browser Profiles” block. In this block, there are several parameters you can change. For example, you can try enabling “Disable IndexedDB Synchronization” and disable “Extension Filesystem Saving” so that the profile saves less data.

Important: If you disable synchronization, the process may become faster, but there is a risk of losing data stored in IndexedDB, as each website has its own specific behavior. For more details: IndexedDB and synchronization.

Check if any antivirus is installed: RAV Endpoint, 360 Total Security, Bitdefender, Avast, ESET Nod32, Malwarebyte, McAfee, AVG.

If any of these are installed, disable and uninstall the antivirus, then reinstall the app.

Check if you have any programs installed, such as Proxifier, 922,Socksescort, Pia5Proxy. These can conflict with Dolphin{anty}, so if this software is installed, uninstall it and reinstall Dolphin{anty}.

Make sure the antivirus is disabled and the VPN is enabled, as they can interfere with installing the program components.

Download links for the latest version.

After installation, follow these steps with the folder:

For FREE: rename the folder dolphin_anty ➡️ _dolphin_anty.
For PAID: delete the dolphin_anty folder.

Where to find this folder?

Windows:
- Press WIN + R and type %appdata%.
- Go to the folder Roaming ➡️ dolphin_anty.
MacOS:
- In Finder, select "Go to Folder"
- Enter: ~/library/ and press "Go"
- Go to Application Support ➡️ dolphin_anty.
Linux:
- Navigate to the path ~/.config/dolphin_anty

If this error occurs, it is likely that some process in the system is blocking access to the specified file.

Possible solution ⬇️

Open Task Manager and find all processes named dolphin_anty and anty.
End these processes, then try launching Dolphin{anty} again.

How to Open Task Manager ⬇️

Windows:
- Press Win + R, type taskmgr.exe and press Enter.
- Or press CTRL + ALT + DELETE and select "Task Manager"
- Alternatively, press CTRL + SHIFT + ESC.
MacOS:
- Press CMD + Space, type Activity Monitor.app, and open it.
- Or use CMD + Option + Esc to force quit applications.

Make sure the antivirus is disabled and the VPN is enabled, as they can interfere with installing the program components.

Download links for the latest version.

After installation, follow these steps with the folder:

For FREE: rename the folder dolphin_anty ➡️ _dolphin_anty.
For PAID: delete the dolphin_anty folder.

Where to find this folder?

Windows:
- Press WIN + R and type %appdata%.
- Go to the folder Roaming ➡️ dolphin_anty.
MacOS:
- In Finder, select "Go to Folder"
- Enter: ~/library/ and press "Go"
- Go to Application Support ➡️ dolphin_anty.
Linux:
- Navigate to the path ~/.config/dolphin_anty

A similar error usually indicates that the operation cannot be completed because the directory to be deleted is not empty.

Possible solution ⬇️

Make sure the antivirus is disabled and the VPN is enabled, as they can interfere with installing the program components.

Download links for the latest version.

After installation, follow these steps with the folder:

For FREE: rename the folder dolphin_anty ➡️ _dolphin_anty.
For PAID: delete the dolphin_anty folder.

Where to find this folder?

Windows:
- Press WIN + R and type %appdata%.
- Go to the folder Roaming ➡️ dolphin_anty.
MacOS:
- In Finder, select "Go to Folder"
- Enter: ~/library/ and press "Go"
- Go to Application Support ➡️ dolphin_anty.
Linux:
- Navigate to the path ~/.config/dolphin_anty

The error may indicate that the action cannot be completed because the resource is in use or locked by another process.

Possible solution ⬇️

Open Task Manager and find all processes named dolphin_anty and anty.
End these processes, then try launching Dolphin{anty} again.

How to Open Task Manager ⬇️

Windows:
- Press Win + R, type taskmgr.exe and press Enter.
- Or press CTRL + ALT + DELETE and select "Task Manager"
- Alternatively, press CTRL + SHIFT + ESC.
MacOS:
- Press CMD + Space, type Activity Monitor.app, and open it.
- Or use CMD + Option + Esc to force quit applications

Check if any antivirus is installed: RAV Endpoint, 360 Total Security, Bitdefender, Avast, ESET Nod32, Malwarebyte, McAfee, AVG.

If any of these are installed, disable and uninstall the antivirus, then reinstall the app.

Make sure the antivirus is disabled and the VPN is enabled, as they can interfere with installing the program components.

Download links for the latest version.

After installation, follow these steps with the folder:

For FREE: rename the folder dolphin_anty ➡️ _dolphin_anty.
For PAID: delete the dolphin_anty folder.

Where to find this folder?

Windows:
- Press WIN + R and type %appdata%.
- Go to the folder Roaming ➡️ dolphin_anty.
MacOS:
- In Finder, select "Go to Folder"
- Enter: ~/library/ and press "Go"
- Go to Application Support ➡️ dolphin_anty.
Linux:
- Navigate to the path ~/.config/dolphin_anty.

The message indicates that the profile is still running as a process.

If it appears as "running" inside the application, stop it by clicking the "Stop" button.

If it looks closed but the message keeps appearing, forcefully terminate the profile via Task Manager.

Open Task Manager and find all processes named dolphin_anty and anty.
End these processes, then try launching Dolphin{anty} again.

How to Open Task Manager ⬇️

Windows:
- Press Win + R, type taskmgr.exe and press Enter.
- Or press CTRL + ALT + DELETE and select "Task Manager"
- Alternatively, press CTRL + SHIFT + ESC.
MacOS:
- Press CMD + Space, type Activity Monitor.app, and open it.
- Or use CMD + Option + Esc to force quit applications.

This error occurs due to network or proxy issues.

Possible solution ⬇️

Check if the proxy is working. Instructions on how to do this can be found in the "Proxy Check" article.
Enable a VPN, then launch Dolphin{anty} and test it with the VPN. For testing, you can use WARP VPN.
Switch networks: connect to a different Wi-Fi or share your phone’s internet with your computer by creating a hotspot.

Possible Causes and Solutions ⬇️

Dolphin{anty} includes the latest version of Chrome, and unfortunately, it does not support lower than macOS 12. This could be the cause of the error.

There are 2 ways to resolve this ⬇️

Update the system to macOS 12 or newer.
If the device cannot be updated to a newer macOS version, you can purchase a virtual machine (VDS/VPS) with Windows 10/11 or macOS 12 and above and install Dolphin{anty} there (make sure the server is unique to avoid being blocked by the anti-abuse system, or simply pay for any minimal plan to use the service on any server).

Check if any antivirus is installed: RAV Endpoint, 360 Total Security, Bitdefender, Avast, ESET Nod32, Malwarebyte, McAfee, AVG.

If any of these are installed, disable and uninstall the antivirus, then reinstall the app.

Make sure the antivirus is disabled and the VPN is enabled, as they can interfere with installing the program components.

Download links for the latest version.

After installation, follow these steps with the folder:

For FREE: rename the folder dolphin_anty ➡️ _dolphin_anty.
For PAID: delete the dolphin_anty folder.

Where to find this folder?

Windows:
- Press WIN + R and type %appdata%.
- Go to the folder Roaming ➡️ dolphin_anty.
MacOS:
- In Finder, select "Go to Folder"
- Enter: ~/library/ and press "Go"
- Go to Application Support ➡️ dolphin_anty.
Linux:
- Navigate to the path ~/.config/dolphin_anty

You can find detailed instructions on this page - "Core".

This error means that the browser profile data is damaged and cannot be used correctly.

Most often, this happens due to the following reasons:

Not enough free space on the C: drive Dolphin Anty requires at least 10–15 GB of free space on the system drive to work properly. If there is not enough free space, the browser cannot correctly write profile data, which may lead to a damaged datadir.
Unexpected or forced shutdown The error may occur if the profile or the application was closed incorrectly (force quit, system crash, power outage, sudden PC shutdown, etc.). In such cases, profile data may not be saved completely or may become corrupted.

What we recommend:

Check the amount of free space on the C: drive and free up space if needed (we recommend keeping at least 10–15 GB available).
Try duplicating the profile using the “Copy profile” (three dots ⋮ next to the profile name) option and launch the duplicated profile.
Make sure there were no unexpected or forced shutdowns before the error appeared.

If there is enough free drive space, no crashes occurred, and the error still persists — contact support, and we’ll review the case in more detail.

If the proxy has not established a connection, profiles using such proxies will not open to prevent the leakage of the user's real IP.

For more details on how to check the proxy, refer to Proxy Check.

Check if any antivirus is installed: RAV Endpoint, 360 Total Security, Bitdefender, Avast, ESET Nod32, Malwarebyte, McAfee, AVG.

If any of these are installed, disable and uninstall the antivirus, then reinstall the app.

Check if you have any programs installed, such as Proxifier, 922, Socksescort, Pia5Proxy. These can conflict with Dolphin{anty}, so if this software is installed, uninstall it and reinstall Dolphin{anty}.

Since Google Chrome has stopped working with Windows 7/8.1 and lower than macOS 12, we are also required to limit users on Windows 7/8.1 and lower than macOS 12 and below in our software. As Dolphin{anty} runs on Chromium, we follow their requirements. Therefore, the program will show errors on these operating systems.

Possible solutions ⬇️

Buy a virtual machine with Windows 10/11 or macOS 12 and above, then install Dolphin{anty} there.
Update your operating system to Windows 10/11 or macOS 12 and above.

You can find detailed instructions on this page - "Core".

Your account's subscription plan has expired, and the profiles are no longer available to launch. You can learn more at this article: "Tariff plans".

It’s possible that the profile or additional user limits on your account have been exceeded, meaning more profiles or additional users have been created than allowed by your current plan.

To resolve this, you either need to delete excess profiles or additional users, or switch to a plan that supports the current number of profiles/users.

How to change the plan?

Possible Causes and Solutions ⬇️

Check if any antivirus is installed: RAV Endpoint, 360 Total Security, Bitdefender, Avast, ESET Nod32, Malwarebyte, McAfee, AVG.

If any of these are installed, disable and uninstall the antivirus, then reinstall the app.

Make sure the antivirus is disabled and the VPN is enabled, as they can interfere with installing the program components.

Download links for the latest version.

After installation, follow these steps with the folder:

For FREE: rename the folder dolphin_anty ➡️ _dolphin_anty.
For PAID: delete the dolphin_anty folder.

Where to find this folder?

Windows:
- Press WIN + R and type %appdata%.
- Go to the folder Roaming ➡️ dolphin_anty.
MacOS:
- In Finder, select "Go to Folder"
- Enter: ~/library/ and press "Go"
- Go to Application Support ➡️ dolphin_anty.
Linux:
- Navigate to the path ~/.config/dolphin_anty

This error occurs when Dolphin{anty} is unable to pack or unpack the profile data in time. The most common causes of this error are ⬇️

Proxy speed or stability issues
Unstable or slow internet

Possible solution ⬇️

Install a VPN, then run Dolphin{anty} and check its performance with the VPN. For testing, you can use, for example, WARP VPN.
Change the network: connect to another Wi-Fi or share the internet from your phone to the computer (create a hotspot).

If the profile has been used for a long time, it may have accumulated cache or too many extensions. In this case, opening and closing the profile may take longer.

Close unnecessary tabs, clear the cache, and reinstall extensions via the “Extensions” tab in Dolphin{anty}.
Go to the “Settings” tab, then to the “Browser Profiles” block. In this block, there are several parameters you can change. For example, you can try enabling “Disable IndexedDB Synchronization” and disable “Extension Filesystem Saving” so that the profile saves less data.

Possible solution ⬇️

This error occurs if there are issues with the network or proxy.

Check if the proxy is working. Instructions on how to do this can be found in the "Proxy Check" article.
Enable a VPN, then launch Dolphin{anty} and test it with the VPN. For testing, you can use WARP VPN.
Switch networks: connect to a different Wi-Fi or share your phone’s internet with your computer by creating a hotspot.

Open Task Manager and find all processes named dolphin_anty and anty.
End these processes, then try launching Dolphin{anty} again.

How to Open Task Manager ⬇️

Windows:
- Press Win + R, type taskmgr.exe and press Enter.
- Or press CTRL + ALT + DELETE and select "Task Manager"
- Alternatively, press CTRL + SHIFT + ESC.
MacOS:
- Press CMD + Space, type Activity Monitor.app, and open it.
- Or use CMD + Option + Esc to force quit applications.

Possible solution ⬇️

This error occurs if there are issues with the network or proxy.

Check if the proxy is working. Instructions on how to do this can be found in the "Proxy Check" article.
Enable a VPN, then launch Dolphin{anty} and test it with the VPN. For testing, you can use WARP VPN.
Switch networks: connect to a different Wi-Fi or share your phone’s internet with your computer by creating a hotspot.

If the profile has any extensions, disable them one by one to check if any of them are causing the issue.

This error occurs if there are issues with the network or proxy.

Check if the proxy is working. Instructions on how to do this can be found in the "Proxy Check" article.
Enable a VPN, then launch Dolphin{anty} and test it with the VPN. For testing, you can use WARP VPN.
Switch networks: connect to a different Wi-Fi or share your phone’s internet with your computer by creating a hotspot.

Possible factors affecting profile closure ⬇️

Network fluctuations (including enabling or disabling VPN, temporary proxy connection failures, or proxy changes)
Device entering sleep mode
Profile containing a large amount of data

If all of the above factors are ruled out and the profile still doesn’t close without any error message from the program — contact our support team.

Like any other browser, Dolphin{anty} does not directly affect the network. However, the speed and stability of the connection can significantly impact the speed of loading of profile, and pages loading within the profile. If the network is slow or unstable, it may slow down the profile loading process and overall performance.

Possible solution ⬇️

Try using a VPN on your device. A VPN can change the connection point, selecting a faster and more stable route for data transmission, or bypass local connection issues and ISP restrictions by using servers in other regions.

If you've determined that your internet speed is good, but the profile still loads slowly and websites within the profile barely load, the issue is most likely related to the speed of the proxy. If the profile opens quickly without a proxy but slowly with a proxy, this is an additional indicator that the problem lies with the proxy server.

Possible reasons ⬇️

The proxy provider may currently be experiencing high server load, or the proxy may have bandwidth limitations. Additionally, the proxy server might be located far away, which increases latency. All of this can lead to reduced internet speed within the profile.

You can check the speed in your browser profile here: https://www.speedtest.net/

The longer a profile is used, the more data it stores. This is standard behavior for Google Chrome and all browsers based on it, including Dolphin{anty} profiles. This includes all cache collected during use, the number of open tabs, and the number of extensions.

Possible solutions ⬇️

Start by closing unnecessary tabs to reduce the load on both the network and your device.
Each extension in the profile works like a separate tab and may consume system and network resources, increasing the load and affecting the profile's launch speed. If you have manually installed extensions in the profile, they may take up more space. For better optimization, it’s recommended to install extensions through the Dolphin{anty} app, which helps reduce the load on the system and speeds up profile opening and closing.
Go to the “Settings” tab and then to the “Browser Profiles” section. There are several parameters that can be adjusted to improve slow launch times. For example, you can enable “Disable IndexedDB Synchronization” and disable “Save Extension Filesystem” to reduce the amount of data stored by the profile. Less data means faster profile opening and closing. Important: Disabling synchronization may speed up the process, but there is a risk of losing data stored in IndexedDB, as each website has its own working specifics. More details: IndexedDB and synchronization.

Dolphin{anty} profiles save data upon closing. The data synchronization indicator is the “Stop” button switching back to “Start” with a green checkmark ✅.

Cookies in the profile may be lost due to one of the following reasons⬇️

Sudden power outage or computer restart
Network or proxy issues during profile closure
Outdated User-Agent
Errors or an outdated version of Dolphin{anty}
Antivirus interference

If you're using a different PC, note that the free plan does not offer cloud synchronization—data is saved locally only. To transfer data, you need to upgrade to any paid plan with cloud synchronization.
If you encounter the issue on the same PC, the causes mentioned above may have affected it. Unfortunately, since data is stored locally, it cannot be recovered.
If data synchronization issues persist, please contact our support team.

If you're using your account on multiple PCs, avoid opening the same profile simultaneously. This can negatively affect data synchronization and may result in data loss within the profile. Please use profiles sequentially, not in parallel.
If data synchronization issues persist and the causes listed above are ruled out, please contact our support team.

Possible solutions ⬇️

Filters It’s possible that profile sorting by filters is enabled. Disable all options in "Filters" - "Advanced Search" and check your profiles again.
Check if you're not in a folder Make sure it says All profiles at the top. This indicates that you're viewing the full list of profiles. If the name is different, you might be looking at profiles within a specific folder.
You're in a different account If you use multiple accounts, it’s easy to lose track of where your profiles are. Log in to your other account—you’ll likely find your profiles there.

Bulk deletion of profiles (selecting multiple profiles and deleting them in one click) is no longer available for free accounts. You can only delete profiles individually through three dots next to the profile - “Delete”.

More details: “Free plan limits”

Unfortunately, profile deletion on these plans is permanent, and it cannot be restored. The only option is to create a new profile.

These plans offer a Browser Profile Trash bin, allowing deleted profiles to be restored within 48 hours. A profile that was deleted and then restored from the trash bin, upon the second deletion, it will be permanently deleted.

You can sort profiles through "Filter" - "Advanced Search". Here, you can filter profiles by parameters such as: Users, Tags, Statuses, Proxies, Notes, and Folders.

You can also pin the profiles you need to the top. Click the “three dots” next to the profile and select “Pin to top”. After that, the profile will always stay at the top.

Also note that the number of pinned browser profiles is limited and depends on the current pricing plan: Free — 3, Starter — 8, Base — 10, Team — 12, Enterprise — 15.

In the top-right corner, you'll see a gear icon. By clicking on it, you can adjust the column display, such as tags, proxies, statuses, notes, folders, etc.

Changing the settings here will toggle the display of these parameters next to the profile on the main profile list screen.

On the Free plan, profiles are deleted one by one.

To delete a profile:

Click the three dots ⋮ next to the profile name.
Select Delete and confirm the action.

If you can’t delete even a single profile, check whether bulk selection mode is enabled:

Make sure there is no checkbox selected to the left of the profiles.
If at least one checkbox is active, the interface switches to mass actions, and deleting a single profile via the three dots will be unavailable.

Disable the mass selection (uncheck all profiles), then try deleting the profile again via three dots menu.

Such a message can be related to a range of limitations, both from the website side and due to the current network.

Possible solutions ⬇️

Change proxy Sometimes a website blocks certain IP address ranges or restricts access from specific geolocations. Changing the proxy with different geolocations can help determine if this is the cause.
If changing the IP doesn't help, check the connection through another internet provider. Try opening the website using mobile internet (by creating a hotspot) or through another provider's network. You can also try using a VPN on your system. This is important, as the issue may be related to your main internet connection.

Try opening www.google.com

If the website opens, but the page you need is still unavailable, and you have already checked the proxy, it’s likely that these proxies are blocked. Websites use databases to check proxies, and if a specific proxy is suspicious, access to the site may be partially or fully restricted.

Such proxies need to be replaced.

This error is most often related to connection issues inside the browser profile.

What we recommend checking first:

Open the website in a new empty profile without a proxy created specifically for testing. If the website opens successfully, the issue is most likely related to the proxy or its configuration.

If you do not have the ability to test the website without a proxy, or if the error persists even in an empty profile, please contact support and we will review the case in more detail.

If there is no internet on any website, not even www.google.com, it’s possible that third-party software like Proxifier,Socksescort, 922, or Pia5Proxy is interfering.

In this case, you should reinstall the software and disable the LSP certificate during installation, or simply remove it.

Possible solutions ⬇️

1) If there is a CloudFlare captcha issue in the profile — most likely, the problem is with the old User-Agent. You need to update it.

Close the profile with the issue and wait for synchronization to complete.

Click on the "three dots" ⋮ next to the profile.
Select "Edit" then open the "Advanced" tab.
In the User-Agent field, click the "Update" button.
Save the changes by clicking "Save"

Optional: You can update all User-Agents at once by opening the "Health" window at the bottom of the anti-detect section and clicking "Update all" in the User-Agent field.

2) If the User-Agent is already updated or the captcha is not from CloudFlare — try changing the proxy in the profile. Sometimes, low-quality proxies can cause issues with passing various site checks, and captcha is one of them.

Try the following steps ⬇️

In the profile settings you need to set the WebRTC parameter as Real

In the browser profile, go to the website https://www.onlinemictest.com/webcam-test/
Press "Test Camera"
The site will ask you for permission to use the camera on the site

After you enable it, the camera should start and the test should be enabled
Also check the camera on this site in regular browser.

In Dolphin{anty}, go to the "Settings" tab - "Browser Profiles". In this section, there is an option called “Disable image loading”. Check the status of this setting. If it is enabled, images are intentionally not loaded to save traffic.

If this setting is not enabled, the issue with page elements is most likely related to internet connection speed, proxy speed, and their interaction.

Try checking how the situation changes with different proxies and network connections. You can test it by using a VPN or switching your Wi-Fi to a mobile hotspot.

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