Payments📕

Payments can be made with a card from any country.

To make a payment from Russia, an active Russian IP address is required. After that, the option «I have a card issued by a Russian bank» will become available, allowing you to complete the payment.

The processing time for payments depends on the bank and usually takes from a few minutes to an hour. If the payment was made but the plan hasn't been credited, please contact our support team. 🤝

The fee when paying by card may depend on the country due to differences in taxation, payment system rules, and issuing banks. Additional charges can arise from international transactions, currency conversion, and the specifics of payment processing, which vary across countries.

Card payments are available via Stripe.

To pay by card:

1. Go to the Payments section in the app or on the website.
2. When selecting and paying for a plan, choose Stripe as the payment method.
3. Click Stripe — the card payment form will open.

• The transaction may still be processing by the bank or payment system. Wait a bit and check for the plan update in your Personal Area on the website🔗
• It’s possible that the plan was already activated but later returned to Free either accidentally or intentionally by the user. In this case, contact customer support to resolve the situation.

Auto-renewal of the subscription is enabled when paying with a Russian bank card. By subscribing to a plan, the user agrees to its auto-renewal. If the subscription is not canceled, it will be renewed for the same period and cost as before.

The transaction crediting time depends on the processing by the crypto wallet and the cryptocurrency payment issuer (currently Cryptomus). If the payment was made and confirmed on the payment page, but the plan has not been credited, please contact customer support.

Immediately contact the payment service support (currently Cryptomus) to find out where the funds were sent and inquire about the possibility of a refund.

• Wait until the plan is activated in yourPersonal Area on the website, and then restart the Dolphin{anty} application.
• If the plan is still not activated, contact Dolphin{anty} support team and provide the payment page link (Cryptomus) as well as the transaction link or its hash. The transaction will be reviewed.
• It’s possible that the plan was already activated but later returned to Free by the user. In this case, it’s best to reach out to support to clarify the situation.

In this case, contact Dolphin{anty} support team and provide the payment page link (Cryptomus), as well as the transaction link or its hash.

The transaction will be reviewed. After that, you will be informed whether everything is in order and the plan will be activated, or they will guide you on what to do next.

If you know the payment won’t be completed within the 2-hour limit on the payment page, it’s best to contact Dolphin{anty} support team right away. Support agents will assist you in obtaining a crypto wallet for manual payment. After payment, simply send the transaction hash to the support chat and wait for your plan to be activated.

Currently, payments can be made through the services Capitalist, Alipay, PicPay, and PIX.

The transaction crediting time depends on the processing by the payment system used for the payment.

• Wait until the plan is activated in your Personal Area on the website, and then restart the Dolphin{anty} application.
• It’s possible that the plan was already activated but later returned to Free by the user. In this case, it’s best to reach out to support to clarify the situation.

This message means that changes to the plan conditions without additional payment have already been made on the account during the current month.

If you see this error, it means that the limit for such changes within the current month has been reached. You will be able to change the plan conditions again without an extra charge only from the beginning of the next calendar month.

If you need to change the plan conditions urgently (for example, to increase the number of profiles or users), you can contact support — we will advise you on the available options and help with the next steps.

The message "Declined by issuing bank" means that the transaction was declined by the bank that issued the card. This is not an issue on Dolphin{anty} or the payment system's side — the decision was made by the bank. Contact the bank for further details or use a different card or payment method.

Such a message may appear if the account being paid for has more created profiles or additional users than the selected plan allows. For example, if you want to pay for the Starter plan but the account has additional users that are not available on the Starter plan.

You need to delete the profiles that exceed the limit or remove unnecessary additional users, then check the payment again.

The plan update can be done by the team owner. It’s possible that the account from which you tried to make the payment is an additional user, which is why the attempt to change the plan failed and this message appeared.